RESOURCES
Reason Codes for Mastercard Chargebacks & Disputes
Midigator has created a database of Mastercard reason codes. Use this resource to prevent and fight chargebacks with greater accuracy. View the entire list of Mastercard reason codes below or search our database for specific insights.
Fraud
4837 – No Cardholder Authorization
4840 – Fraudulent Processing of Transactions
4849 – Questionable Merchant Activity – Global Merchant Audit Program (GMAP)
4849 – Questionable Merchant Activity – Mastercard Rule 3.7 Violation for Coercion Claim
4849 – Questionable Merchant Activity – Questionable Merchant Audit Program (QMAP)
4863 – Cardholder Does Not Recognize – Potential Fraud
4871 – Chip Liability Shift – Lost / Stolen / Never Received Issue (NRI) Fraud
Cardholder Dispute
4853 – Cardholder Dispute – “No Show” Hotel Charge
4853 – Cardholder Dispute – Addendum Dispute
4853 – Cardholder Dispute – Cardholder Dispute of a Recurring Transaction
4853 – Cardholder Dispute – Counterfeit Goods
4853 – Cardholder Dispute – Credit Not Processed
4853 – Cardholder Dispute – Credit Posted as a Purchase
4853 – Cardholder Dispute – Digital Goods Purchase of $25 or Less
4853 – Cardholder Dispute – Goods or Services Not as Described or Defective
4853 – Cardholder Dispute – Goods or Services Not Provided
4853 – Cardholder Dispute – Issuer Dispute of a Recurring Transaction
4853 – Cardholder Dispute – Timeshares
4853 – Cardholder Dispute – Transaction Did Not Complete
4855 – Goods or Services Not Provided
4859 – Addendum, No-Show, or ATM Dispute – Europe
4859 – Addendum, No-Show, or ATM Dispute – Non-European Bank
Authorization
4808 – Authorization-Related Chargeback – Cardholder-Activated Terminal (CAT) 3 Device
4808 – Authorization-Related Chargeback – Expired Chargeback Protection Period
4808 – Authorization-Related Chargeback – Multiple Authorization Requests
4808 – Authorization-Related Chargeback – Required Authorization Not Obtained
Point-of-Interaction Error
4831 – Incorrect Transaction Amount
4834 – Point-of-Interaction Error – ATM Dispute
4834 – Point-of-Interaction Error – Cardholder Debited More Than Once for the Same Goods or Services
4834 – Point-of-Interaction Error – Charges for Loss, Theft, or Damages
4834 – Point-of-Interaction Error – Late Presentment
4834 – Point-of-Interaction Error – Transaction Amount Differs
4834 – Point-of-Interaction Error – Unreasonable Amount – Europe
4841 – Canceled Recurring or Digital Goods Transactions
4842 – Late Presentment – Europe
4842 – Late Presentment – Non-European Banks
4846 – Correct Transaction Currency Code Not Provided / Currency Errors – Europe
4846 Correct Transaction Currency Code Not Provided / Currency Errors – Non-European Bank
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