KEY FEATURES

Chargeback
Prevention Alerts

Midigator has partnered with the industry’s top
prevention alert providers to deliver a proven-effective
solution to resolve customer disputes before they
impact your business’s bottom line.

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Automatically Respond to
Customer Disputes Before They
Become Chargebacks

Use technology to simplify the prevention alert process, improve accuracy, and eliminate time-consuming tasks.
Save money and prevent chargebacks at the same time!

Customer Disputes a Charge

Your customer contacts the bank to
dispute a transaction.

Issuer Sends an Alert Through the Network

The bank sends notification of the dispute
through the appropriate prevention alert network.

Midigator Receives the Alert and Takes Action

Midigator makes it easy to refund the customer,
stop order fulfillment, and update order information.

Midigator Sends an Alert Response

Midigator notifies the alert network that
the dispute has been resolved.

Alert Network Notifies the Issuing Bank

The alert network notifies the bank that the dispute has been resolved.
The prompt resolution prevents a chargeback from occuring.

Why Should I Use
Chargeback
Prevention Alerts?

There are several advantages of using chargeback prevention alerts. Any merchant—whether card-present or card-not-present, big or small—can benefit from this dispute resolution technology.

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Stop Fullfillment Costs

Stop the shipment of goods on disputed orders. Retain fulfillment, shipping, and product costs.

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Take Quick Action

Identify issues within 24 hours of a dispute, rather than waiting for a chargeback 2-5 weeks later.

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Reduce Chargeback Rates

Reduce chargeback rates by 20-30% by intercepting and resolving disputed transactions before they even become chargebacks.

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Improve Customer Experience

By being more responsive to customer disputes, you’ll improve the support experience and retain higher customer value.

Discover Chargeback
Trends with Prevention
Alert Analytics

Analyze early-indicator data from prevention alerts
paired with order information to identify future chargeback
trends. Solve issues up to five weeks sooner and minimize revenue loss.

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Stop spending money on marketing and advertising campaigns that trigger more disputes than profits. Easily balance conversion rates with chargeback rates, and discover low-quality customers before they hurt your bottom line.

Determine which billing cycle will likely trigger disputes. Act preemptively before customer loyalty and perceived value starts to drop.

Run A/B tests to determine which price points are most likely to cause disputes. Balance revenue with chargeback costs to optimize profitability.

Judge the profitability of new markets by comparing the likelihood of a region’s customers to file disputes against possible earning potential.

Discover which products are popular targets for criminals and friendly fraudsters. Know which merchandise is highly susceptible to chargebacks.

Recognize differences in issuer preferences and expectations that are causing an increase in disputes.

Stop spending money on marketing and advertising campaigns that trigger more disputes than profits. Easily balance conversion rates with chargeback rates, and discover low-quality customers before they hurt your bottom line.

Determine which billing cycle will likely trigger disputes. Act preemptively before customer loyalty and perceived value starts to drop.

Run A/B tests to determine which price points are most likely to cause disputes. Balance revenue with chargeback costs to optimize profitability.

Judge the profitability of new markets by comparing the likelihood of a region’s customers to file disputes against possible earning potential.

Discover which products are popular targets for criminals and friendly fraudsters. Know which merchandise is highly susceptible to chargebacks.

Recognize differences in issuer preferences and expectations that are causing an increase in disputes.

Ready to Start Preventing
& Fighting
Chargebacks?

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Set up your
demo experience.

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