Definitions & Explanations

What is a Chargeback Fee?

Chargeback fees can have a significant impact on your business’s bottom line. Find out how to keep these costs to a minimum and protect your hard-earned profits.
Definitions & Explanations

What are Retrieval Requests?

Retrieval requests are a valuable part of the payment dispute process, but they are often misunderstood. This guide will help you understand the purpose of retrieval requests and how to use them to prevent chargebacks.
Definitions & Explanations

Pre-Arbitration Explained for Mastercard & Visa

It’s important to understand the different pre-arbitration processes. If you don’t, you could lose a lot of money. Here’s what you need to know.
Definitions & Explanations

What is Visa Claims Resolution (VCR)?

Visa Claims Resolution is a detailed framework for managing chargebacks and disputes. We’ve highlighted the primary features so you can fully understand how this initiative impacts your business.
Definitions & Explanations

What is TC40 & SAFE Data?

What is TC40 data? How is SAFE data used? Learn more about fraud reporting and how this data can impact chargeback management.
Definitions & Explanations

How Could CCPA Impact Chargebacks?

The California Consumer Privacy Act (CCPA) will impact your business in several ways—including how you manage chargebacks.
Definitions & Explanations

Valid & Invalid Chargebacks: What’s The Difference?

Knowing the difference between valid and invalid chargebacks is an essential part of an effective chargeback management strategy.
Definitions & Explanations

Chargeback Facts vs. Fiction: 15 Things You Shouldn’t Believe

It is often difficult to distinguish actual chargeback facts from myths, legends, or assumptions. Check out the most common payment industry falsehoods---and the truths you should believe instead.
Definitions & Explanations

8 Things Payment Processors Want You to Know About Chargebacks

Payment processors share insider tips, preferences, and little-known facts that they want merchants to know about chargebacks. Don’t miss this valuable insight.
Definitions & Explanations

Chargeback Rate: 6 Things to Know About Your Chargeback-to-Transaction Ratio

Your chargeback-to-transaction ratio says a lot about your business. In fact, it probably reveals things you weren’t even aware of!

How Much Time & Money Can You Save with Automation?

Review a detailed breakdown of the time companies spend managing chargebacks. Learn how to reduce FTE hours and save valuable revenue.

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