Definitions & Explanations

American Express Chargebacks: What You Need to Know

Chargeback management can be confusing. One thing that complicates the task is a lack of consistency: the chargeback process can change drastically depending on the card used to process the original transaction. For example, American Expr...
Definitions & Explanations

Valid & Invalid Chargebacks: What’s The Difference?

Knowing the difference between valid and invalid chargebacks is an essential part of an effective chargeback management strategy.
Definitions & Explanations

These 5 Things Happen When You Fight Chargebacks

There are 5 extremely valuable benefits of fighting chargebacks. Take a look at what happens when you fight and what you miss out on if you don’t.
Definitions & Explanations

Free Trial Rules: How Does Mastercard’s Policy Compare to Visa’s?

How do Mastercard’s free trial rules differ from Visa’s? Check out this side-by-side comparison.
Definitions & Explanations

Chargeback Facts vs. Fiction: 15 Things You Shouldn’t Believe

It is often difficult to distinguish actual chargeback facts from myths, legends, or assumptions. Check out the most common payment industry falsehoods---and the truths you should believe instead.
Definitions & Explanations

8 Things Payment Processors Want You to Know About Chargebacks

Payment processors share insider tips, preferences, and little-known facts that they want merchants to know about chargebacks. Don’t miss this valuable insight.
Definitions & Explanations

Does Fighting Chargebacks Lead to Angry Customers & Bad Business Reviews?

Fighting chargebacks can recover lost revenue--but at what cost? Will customers get angry if you challenge their chargebacks? Will they bad-mouth you online if their disputes are overturned?
Definitions & Explanations

6 Things You Need to Know About Your Chargeback-to-Transaction Ratio

Your chargeback-to-transaction ratio says a lot about your business. In fact, it probably reveals things you weren’t even aware of!
Definitions & Explanations

How to Comply with New Visa Requirements for Returns & Refunds

Visa now requires purchase return authorizations. What is this new process, and what exactly do merchants need to do? Here’s an easy-to-understand explanation of Visa’s policies.
Definitions & Explanations

How Will the New Mastercard Chargeback Rules Impact Your Business?

New Mastercard chargeback rules could have a significant impact on your business. Here’s what you can expect and how you should prepare for changes.

How Much Time & Money Can You Save with Automation?

Review a detailed breakdown of the time companies spend managing chargebacks. Learn how adopting technology-based solutions to handle these processes can deliver an immediate ROI.

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