Definitions & Explanations

6 Things You Need to Know About Your Chargeback-to-Transaction Ratio

Your chargeback-to-transaction ratio says a lot about your business. In fact, it probably reveals things you weren’t even aware of!
Definitions & Explanations

What is the Mastercard Dispute Resolution Initiative?

The new Mastercard Dispute Resolution Initiative is changing the way chargebacks and payment disputes are managed. Find out which rules and processes will be updated.
Definitions & Explanations

Mastercard Pre-Arbitration: All Your Questions Answered

Mastercard is introducing pre-arbitration into the dispute resolution workflow. How will this new policy change impact your business?
Definitions & Explanations

A Chargeback Win Rate Guarantee Isn’t as Great as You Think: Here’s Why

Is a service provider trying to lure you in with a chargeback win rate guarantee? Beware! If you read between the lines, those chargeback management outcomes aren’t as impressive as they seem.
Definitions & Explanations

7 Things to Know About Chargeback Reason Codes

Reason codes seem like a pretty straightforward part of the chargeback process. But in reality, they aren’t as simple as you think! Find out the hidden impact of chargeback reason codes.
Definitions & Explanations

Chargeback Time Limits: Anticipating Risk and Beating Deadlines

When it comes to chargeback management, time is money. If you don’t understand chargeback time limits, you could suffer cash flow issues and lose a lot of revenue. Here’s what you need to know to effectively manage risk.
Definitions & Explanations

Malicious Fraud vs. Friendly Fraud: What’s the Difference?

If you don’t know the difference between friendly fraud and malicious fraud, your business could suffer from a lot of unnecessary revenue loss.
Definitions & Explanations

Automated Chargeback Management: All Your Questions Answered

Are you ready to transition to automated chargeback management? This document will help prepare your team and answer any lingering questions you many have.
Definitions & Explanations

Should You Manage the VMPI Integration Through a Visa Facilitator?

Visa Merchant Purchase Inquiry is a valuable dispute-resolution platform. But integration and compliance can be challenging. Learn what a Visa facilitator is and how to streamline VMPI integration requirements.
Definitions & Explanations

What is Visa Claims Resolution (VCR)?

The Visa Claims Resolution initiative is the most drastic update the payments industry has experienced in decades, and all stakeholders--issuers, acquirers, processors, and merchants--are set to benefit.

How Much Time & Money Can You Save with Automation?

Review a detailed breakdown of the time companies spend managing chargebacks. Learn how adopting technology-based solutions to handle these processes can deliver an immediate ROI.

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