Definitions & Explanations

What is Address Verification Service (AVS)?

Should AVS be a part of your business’s chargeback management strategy? Do the benefits outweigh the drawbacks? Take a look at both the pros and cons of AVS.
Definitions & Explanations

How Do Debit & Credit Card Transactions Work?

Who is involved in processing a transaction and what do they do? How does your business get paid when a customer uses a credit or debit card? Find out here!
Definitions & Explanations

The Difference Between an Acquiring Bank and Issuing Bank

Anyone involved in credit and debit card transactions will want to know the difference between issuers and acquirers. Click here to learn more about the roles these two banks play.
Definitions & Explanations

Chargeback vs. Refund: What’s the Difference?

What's the difference between chargebacks and refunds? A lot! While neither chargebacks nor refunds are ideal, refunds are usually the lesser of the two evils. Click here to find out why.
Definitions & Explanations

How to Calculate Chargeback Win Rates

How do you evaluate the effectiveness of your chargeback management strategy? Is your data accurate? Are you monitoring the best metrics? Are your results as good as you expected? Use this detailed guide to understand how to measure — and improve — your chargeback win rates.
Definitions & Explanations

What is a Transaction Dispute?

What’s the difference between a transaction dispute and a chargeback? Check this detailed guide — it shares everything you need to know about transaction disputes and how to manage them.
Definitions & Explanations

Credit Card Chargeback vs. Debit Chargeback

How do credit card chargebacks differ from debit card chargebacks? Does the type of card used to process the transaction impact your chargeback management strategy? Find out here.
Definitions & Explanations

What is a High-Risk Merchant Account?

What is a high-risk merchant account? Do you need one? Will it help or harm your business? Find out here!
Definitions & Explanations

Chargeback Reasons: Why Do Consumers Dispute Charges?

Why do customers dispute the purchases they make? What are the most common reasons for chargebacks? Find out here — we’ve come up with a simplified way to explain why chargebacks happen.
Definitions & Explanations

How to Run an Efficient Chargeback Management Team

Want better chargeback management results with less effort? Here’s how to improve the efficiency of your in-house chargeback management team and achieve the best results possible.

How Much Time & Money Can You Save with Automation?

Review a detailed breakdown of the time companies spend managing chargebacks. Learn how to reduce FTE hours and save valuable revenue.

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