Definitions & Explanations

These 5 Things Happen When You Fight Chargebacks

There are 5 extremely valuable benefits of fighting chargebacks. Take a look at what happens when you fight and what you miss out on if you don’t.
Definitions & Explanations

Free Trial Rules: How Does Mastercard’s Policy Compare to Visa’s?

How do Mastercard’s free trial rules differ from Visa’s? Check out this side-by-side comparison.
Definitions & Explanations

Chargeback Facts vs. Fiction: 15 Things You Shouldn’t Believe

It is often difficult to distinguish actual chargeback facts from myths, legends, or assumptions. Check out the most common payment industry falsehoods---and the truths you should believe instead.
Definitions & Explanations

8 Things Payment Processors Want You to Know About Chargebacks

Payment processors share insider tips, preferences, and little-known facts that they want merchants to know about chargebacks. Don’t miss this valuable insight.
Definitions & Explanations

Does Fighting Chargebacks Lead to Angry Customers & Bad Business Reviews?

Fighting chargebacks can recover lost revenue--but at what cost? Will customers get angry if you challenge their chargebacks? Will they bad-mouth you online if their disputes are overturned?
Definitions & Explanations

6 Things You Need to Know About Your Chargeback-to-Transaction Ratio

Your chargeback-to-transaction ratio says a lot about your business. In fact, it probably reveals things you weren’t even aware of!
Definitions & Explanations

How to Comply with New Visa Requirements for Returns & Refunds

Visa now requires purchase return authorizations. What is this new process, and what exactly do merchants need to do? Here’s an easy-to-understand explanation of Visa’s policies.
Definitions & Explanations

How Will the New Mastercard Chargeback Rules Impact Your Business?

New Mastercard chargeback rules could have a significant impact on your business. Here’s what you can expect and how you should prepare for changes.
Definitions & Explanations

What is the Mastercard Dispute Resolution Initiative?

The new Mastercard Dispute Resolution Initiative is changing the way chargebacks and payment disputes are managed. Find out which rules and processes will be updated.
Definitions & Explanations

Mastercard Pre-Arbitration: All Your Questions Answered

Mastercard is introducing pre-arbitration into the dispute resolution workflow. How will this new policy change impact your business?

How Much Time & Money Can You Save with Automation?

Review a detailed breakdown of the time companies spend managing chargebacks. Learn how adopting technology-based solutions to handle these processes can deliver an immediate ROI.

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