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Definitions & Explanations

What are Retrieval Requests?

Retrieval requests are a valuable part of the payment dispute process, but they are often misunderstood. This guide will help you understand the purpose of retrieval requests and how to use them to prevent chargebacks.
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Definitions & Explanations

Free Trial & Subscription Billing Rules: Mastercard vs. Visa

Free trials, negative option billing, introductory offers, and upsells are popular sales methods. However, these tactics are heavily regulated by Visa and Mastercard. Are you compliant?
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Definitions & Explanations

Mastercard Chargeback & Dispute Resolution Guide

Chargeback rules are constantly changing. It can be difficult to stay current and compliant. To make transitions easier, we created this guide. New information will be shared as it becomes available.
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Definitions & Explanations

Pre-Arbitration Explained for Mastercard & Visa

It’s important to understand the different pre-arbitration processes. If you don’t, you could lose a lot of money. Here’s what you need to know.
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Definitions & Explanations

What is Visa Claims Resolution (VCR)?

Visa Claims Resolution is a detailed framework for managing chargebacks and disputes. We’ve highlighted the primary features so you can fully understand how this initiative impacts your business.
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Definitions & Explanations

What is TC40 & SAFE Data?

What is TC40 data? How is SAFE data used? Learn more about fraud reporting and how this data can impact chargeback management.
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Definitions & Explanations

How Could CCPA Impact Chargebacks?

The California Consumer Privacy Act (CCPA) will impact your business in several ways—including how you manage chargebacks.
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Definitions & Explanations

American Express Chargebacks: Your Policy Guide for Amex Disputes

American Express manages chargebacks differently than Visa and Mastercard. Here’s a high-level overview of policies and management strategies.
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Definitions & Explanations

Valid & Invalid Chargebacks: What’s The Difference?

Knowing the difference between valid and invalid chargebacks is an essential part of an effective chargeback management strategy.
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Definitions & Explanations

These 5 Things Happen When You Fight Chargebacks

There are 5 extremely valuable benefits of fighting chargebacks. Take a look at what happens when you fight and what you miss out on if you don’t.
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WHITE PAPER

How Much Time & Money Can You Save with Automation?

Review a detailed breakdown of the time companies spend managing chargebacks. Learn how to reduce FTE hours and save valuable revenue.

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