Reason Code 12.1 - Late Presentment

For U.S. domestic transactions, the dispute timeline can be based on one of two start dates. Either the dispute must be processed within 120 calendar days of:

• the transaction processing date, or
• the transaction adjustment date for an ATM cash disbursement or PIN-authenticated debit transaction

For all other transactions, the maximum amount of time that can pass between the transaction processing date and the dispute processing date is 120 calendar days.

• If you think the transaction was posted within the allotted time frame, provide a copy of the receipt to prove the transaction date.
• If you have already processed a refund for the transaction in question, provide documentation that proves you have credited the cardholder’s account.
• If the cardholder no longer wishes to dispute the transaction, provide documentation that proves the issue has been resolved.

• Make sure you send completed transactions to your payment processor within the timeframe specified in your merchant agreement. A good practice is to submit transactions on the day of the sale or as soon as possible.