Reason Code LP – Late Presentation
Processing Error Dispute
Why did I receive this chargeback?
You didn’t process the transaction within the required timeframe and the issuer is now unable to collect payment from the cardholder.
How long can the issuer wait to file a chargeback?
The maximum amount of time that can pass between the transaction processing date and the chargeback processing date is 120 calendar days.
What compelling evidence is needed to respond?
Examples of compelling evidence that you may submit in response to a chargeback with this reason code include:
- Proof that you complied with Discover’s delayed delivery requirements and obtained a valid authorization response within the applicable number of days for the shipment date, expected delivery date, or transaction posting attempt
- Proof, such as a signed work order, that the cardholder approved the delay
- Proof that the chargeback is invalid because it doesn’t adhere to Discover’s requirements
- Proof you have already refunded the transaction and credited the cardholder’s account
How can I avoid this chargeback in the future?
- Always send an authorization request before processing a transaction.
- Submit sale data no later than 30 days after the sale date if your business is in any of the following industries: lodging, car rental, airline, passenger railway, or other passenger transport.
- Submit sale data no later than 30 days after the sale date if the sale happened in a country that differs from the country where the card was issued.
- Submit sale data no later than 10 days after the sale date for all other industries and intra-country transactions.