05 – Good Faith Investigation Chargeback
Why did I receive this chargeback?
The issuer initiated a good faith investigation through the retrieval process. You responded and accepted liability.
How long can the issuer wait to file a chargeback?
The maximum amount of time that can pass between the retrieval request response date and the chargeback processing date is 30 calendar days.
What compelling evidence is needed to respond?
Your chargeback response must include proof that you have already refunded the transaction and credited the cardholder’s account.