Reason Code P23 – Currency Discrepancy

Reason Code



Processing Errors


Why did I receive this chargeback?

You processed a transaction but didn’t use the correct currency.


What compelling evidence is needed to respond?

If you have already processed a refund for the transaction in question, provide documentation that proves you have credited the cardholder’s account.


How can I avoid this chargeback in the future?

  • Have systems in place to manage multiple currencies. Make sure staff are trained on procedures.
  • Don’t automatically convert currencies for international shoppers. Allow customers to opt-in to a conversion service if they are interested, but don’t require its use.

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