P23 – Currency Discrepancy


Reason Code

P23

Category

Processing Errors

DESCRIPTION

Why did I receive this chargeback?

You processed a transaction but didn’t use the correct currency.


FIGHT

What compelling evidence is needed to respond?

If you have already processed a refund for the transaction in question, provide documentation that proves you have credited the cardholder’s account.


PREVENT

How can I avoid this chargeback in the future?

  • Have systems in place to manage multiple currencies. Make sure staff are trained on procedures.
  • Don’t automatically convert currencies for international shoppers. Allow customers to opt-in to a conversion service if they are interested, but don’t require its use.

Search
Generic filters

Reason Codes by Brand

Ready to Start Preventing
& Fighting
Chargebacks?

analytics-imac

Set up your
demo experience.

analytics-imac@2x analytics-imac

Sign up for
news & updates.

Top