P23 – Currency Discrepancy
Why did I receive this chargeback?
You processed a transaction but didn’t use the correct currency.
What compelling evidence is needed to respond?
If you have already processed a refund for the transaction in question, provide documentation that proves you have credited the cardholder’s account.
How can I avoid this chargeback in the future?
- Have systems in place to manage multiple currencies. Make sure staff are trained on procedures.
- Don’t automatically convert currencies for international shoppers. Allow customers to opt-in to a conversion service if they are interested, but don’t require its use.