Reason Code P05 – Incorrect Charge Amount

Your chargeback response must include at least one of the following items:

• If the transaction amount was correct, provide documentation that proves the cardholder agreed to the amount, including any additional or delayed charges.
• If you have already processed a refund for the transaction in question, provide documentation that proves you have credited the cardholder’s account.

• Unless authorized, never change the amount of a completed transaction without the cardholder’s consent.
• Use caution when entering handwritten transaction information.
• Always swipe or dip a card—only use fall-back options in emergency situations.