P05 – Incorrect Charge Amount
Why did I receive this chargeback?
The transaction amount you processed differs from the amount the cardholder agreed to pay.
What compelling evidence is needed to respond?
Your chargeback response must include at least one of the following items:
- If the transaction amount was correct, provide documentation that proves the cardholder agreed to the amount, including any additional or delayed charges.
- If you have already processed a refund for the transaction in question, provide documentation that proves you have credited the cardholder’s account.
How can I avoid this chargeback in the future?
- Unless authorized, never change the amount of a completed transaction without the cardholder’s consent.
- Use caution when entering handwritten transaction information.
- Always swipe or dip a card—only use fall-back options in emergency situations.