C14 – Paid By Other Means


Reason Code

C14

Category

Cardmember Disputes

DESCRIPTION

Why did I receive this chargeback?

The cardholder claims to have paid with a different payment method.


FIGHT

What compelling evidence is needed to respond?

Your chargeback response must include at least one of the following items:

  • If the alternate form of payment was for an unrelated charge, provide proof of two separate purchases.
  • If the cardholder agreed to use the card for payment, provide documentation that proves the cardholder’s consent.
  • If you have already processed a refund for the transaction in question, provide documentation that proves you have credited the cardholder’s account.

PREVENT

How can I avoid this chargeback in the future?

  • Double check all transaction receipts before they are deposited.
  • If the customer wants to change to a different form of payment after initially offering the payment card, be sure to void the charge.

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