Reason Code C14 – Paid By Other Means

Your chargeback response must include at least one of the following items:

• If the alternate form of payment was for an unrelated charge, provide proof of two separate purchases.
• If the cardholder agreed to use the card for payment, provide documentation that proves the cardholder’s consent.
• If you have already processed a refund for the transaction in question, provide documentation that proves you have credited the cardholder’s account.

• Double check all transaction receipts before they are deposited.
• If the customer wants to change to a different form of payment after initially offering the payment card, be sure to void the charge.