Policy & Rule Updates

Discover Chargeback & Dispute Guide for Merchants

Discover handles chargebacks differently than Visa and Mastercard. Check this detailed overview of the brand’s policies and management strategies.
Policy & Rule Updates

Free Trial & Subscription Billing Rules: Mastercard vs. Visa

Free trials, negative option billing, introductory offers, and upsells are popular sales methods. However, these tactics are heavily regulated by Visa and Mastercard. Are you compliant?
Policy & Rule Updates

Mastercard Chargeback & Dispute Resolution Guide

Chargeback rules are constantly changing. It can be difficult to stay current and compliant. To make transitions easier, we created this guide. New information will be shared as it becomes available.
Definitions & Explanations

Pre-Arbitration Explained for Mastercard & Visa

It’s important to understand the different pre-arbitration processes. If you don’t, you could lose a lot of money. Here’s what you need to know.
Policy & Rule Updates

Visa & Mastercard Suspend Risk Monitoring Rules Due to COVID-19

Due to the COVID-19 pandemic, Visa and Mastercard have temporarily suspended some of the card brands’ regulations used to monitor and manage merchant risk.
Definitions & Explanations

What is Visa Claims Resolution (VCR)?

Visa Claims Resolution is a detailed framework for managing chargebacks and disputes. We’ve highlighted the primary features so you can fully understand how this initiative impacts your business.
Policy & Rule Updates

9 Tips to Minimize CCPA’s Impact on Chargeback Management

CCPA could negatively impact your business in a lot of ways, but chargeback management doesn’t need to be one of them. Here’s how to manage disputes easily and effectively while still complying with the California Consumer Privacy Act.
Policy & Rule Updates

American Express Chargebacks: Your Policy Guide for Amex Disputes

American Express manages chargebacks differently than Visa and Mastercard. Here’s a high-level overview of policies and management strategies.
Definitions & Explanations

Visa Refund Policy & Purchase Return Authorization: Comply with New Requirements

Visa now requires purchase return authorizations. What is this new process, and what exactly do merchants need to do? Here’s an easy-to-understand explanation of Visa’s policies.
Policy & Rule Updates

Prepared for New Visa Rules? Dispute & Fraud Ratios Changing in 2019

New Visa rules for chargeback and fraud monitoring will soon take effect. Learn what the new ratios are and how lower thresholds will impact your business.
WHITE PAPER

How Much Time & Money Can You Save with Automation?

Review a detailed breakdown of the time companies spend managing chargebacks. Learn how to reduce FTE hours and save valuable revenue.

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