Midigator and Kount: Staying in the Loop
Welcome to our FAQ page – your window into our exciting journey as Kount and Midigator join forces! We’re thrilled to have you on board and want to make this process as transparent and seamless as possible.
We’ll be updating this page with the most common questions we receive, making sure you stay in the loop. The future is bright so please bookmark this page, and drop by regularly.
Our main goal for any change we make along the way is to ensure you – our valued customers – receive the very best.
Let’s make this journey exceptional together!
Will prices change?
We have no plans to change our pricing at this time.
However, as part of our ongoing effort to streamline and simplify processes, we might switch to a new billing and invoicing system. Of course, we’ll give you plenty of notice of any changes and make sure you have all the information you need to navigate the new process.
Will my Customer Success Manager change?
Probably not. But maybe! We are constantly adding new, amazing talent to the Midigator team. If we welcome a new employee and feel the individual’s experience would be a good match for your business, we may recommend a switch.
Are you building a new Kount + Midigator platform?
Yes! We’re really excited about this — and hope you are too!
It’s been our goal from day one of the acquisition to build out an end-to-end solution for fraud and chargebacks. Kount has the fraud component, and Midigator has the chargeback piece. By combining the two, businesses would have access to a very cool, one-of-a-kind solution.
However, you aren’t required to use Kount’s fraud component. If you want to keep going with the same chargeback solutions you have today, that’s great! All the existing Midigator functionality will be included in anything new we build.
We don’t have a solid timeline to share right now. We are hoping to have something ready towards the end of 2024. We’ll keep you updated as the project unfolds.
Do you have questions about our partnership? You can email support@midigator.com, reach out to your Customer Success Manager, or use the support feature in the app.
