Midigator’s complete integration offers you multiple response options. This allows you to prevent as many chargebacks as possible, retain more revenue, improve the customer experience, and much more.
Midigator has integrated with Visa Merchant Purchase Inquiry (VMPI) to help you prevent more chargebacks.
When your customer tries to dispute a purchase, use VMPI to share transaction information and valuable insights with the bank in real time. Don’t wait until a problem turns into a chargeback. Resolve disputes sooner and more effectively.
Your customer contacts the bank to
dispute a transaction.
The bank notifies Midigator of the customer dispute and requests information to help clarify the transaction.
Midigator receives the inquiry on your behalf and selects the appropriate response option: sending information or refunding the transaction.
Midigator is able to match an inquiry to the corresponding order and reply to Visa in less than 500 milliseconds.
The issuing bank uses the newly obtained information to
resolve the dispute without a chargeback.
There are several advantages of using VMPI. Any merchant—whether card present or card-not-present, big or small—can benefit from this chargeback prevention technology.
Reduce chargeback rates by resolving transaction disputes before they become chargebacks.
Identify issues within seconds of a dispute, rather than waiting for a chargeback 2-5 weeks later.
Stop the shipment of goods on disputed orders. Retain fulfillment, shipping, and product costs.