Privacy Policy

Overview

Midigator is committed to protecting the privacy of individuals who visit our websites, who use our services (the "Services") and applications and from whom we collect personal information through various means. Midigator LLC and its affiliated entities are collectively referred to in this Privacy Notice as “Midigator,” “we,” or “us.” This statement explains the policies we follow with respect to the handling of information collected by us.

Information We Collect

When entering into a written service agreement with us, you may be required to provide certain personally identifiable information including your name, contact phone numbers and email. Before we can furnish chargeback represent, dispute prevention or other fraud detection services to our customers, we collect data related to their credit card sales transactions. As you navigate our websites, Midigator.com we may also collect information through the use of commonly used information gathering tools, such as cookies.

Use of Information

We use collected information, including Personally Identifiable Information (PII) for purposes described in this Privacy Notice and as disclosed to you in connection with our site. For example, we may use your information to:

  • Provide and deliver products or services you’ve requested, including software updates;
  • Respond to your comments and questions and provide customer service;
  • Send you service-related information, including confirmations, invoices, technical notices, updates, security alerts, and support and administrative messages;
  • Communicate with you about promotions, upcoming events, and news about products and services offered by Midigator and our selected partners.

  • Information We Share

    Except as otherwise described in this Privacy Notice, we will not disclose personal information to any third party unless your consent is in writing, we are required to do so by law or subpoena or if we believe that such action is necessary to (a) conform to the law, comply with legal process served on us or our affiliates, or investigate, prevent, or take action regarding suspected or actual illegal activities. Midigator may share personally identifiable information with third parties for the purpose of providing a Service to you. So, if we do this, such third parties' use of your information will be bound by this Privacy Notice.

    Your Rights and Choices

    You can always opt not to disclose information to us, but keep in mind most information we request from you is necessary for service delivery. For example, when you use our websites, you can usually choose to set your browser to remove cookies and to reject cookies from our servers. If you choose to remove cookies or reject cookies, this could affect certain features or services of our websites. You may be able to add, update, or delete information as explained above. When you update information, however, we may maintain a copy of the unrevised information in our records. You may request deletion of your account by emailing us at privacy@midigator.com. Our marketing emails tell you how to “opt-out” of receiving further marketing emails. If you opt out, we may still send you non-marketing emails. Non-marketing emails include emails about your accounts and our business dealings with you, and, as allowed by applicable law, requests for your participation in surveys. You may also contact us contact@midigator.com at any time to let us know that you no longer wish to receive further marketing emails.

    How We Protect Personal Information

    We have put in place reasonable and appropriate physical, electronic, and managerial controls in an effort to help safeguard information we collect through our Sites. However, you should know that no company, including Midigator, can fully eliminate security risks associated with PII. We will protect all personal information we obtain in accordance with this Privacy Notice and take reasonable steps to ensure that it is treated lawfully. Midigator will make every attempt to ensure that our current or future “affiliates” (which means a parent company, any subsidiaries, joint ventures, or other companies under common control) or service providers honor this Privacy Notice. PII we collect may be retained for as long as needed to fulfill legitimate business purposes in accordance with our data retention policies, including the purposes outlined in this Privacy Notice, or for a period of time specifically required or allowed by applicable regulations or laws.

    Shared Responsibility

    Customers are responsible for taking additional steps to protect their data from being disclosed to unauthorized parties. To help protect yourself, please use a strong password when accessing your account information, do not use the same passwords to access your Midigator accounts that you use with other accounts or services, and protect your usernames and passwords to help prevent others from accessing your accounts and services. In the event that you suspect a system failure or a security breach, please report your concerns immediately so we can investigate and take appropriate action.

    By phone at (800) 960-2184
    By email at privacy@midigator.com

    Children

    Midigator does not solicit or knowingly accept information from persons under the age of eighteen (18). Our web sites are not designed with the intent to attract or encourage viewing by children.

    Changes To Our Privacy Notice

    We reserve the right at our discretion to change, modify, add, or remove portions of this Privacy Notice at any time. Unless additional notice or consent is required by applicable laws, this will serve as your notification of these changes.

    Questions Regarding this Privacy Notice

    If you have any questions or concerns about Midigator’s Privacy Notice or data processing, please contact us.

    By phone at (800) 960-2184
    By email at privacy@midigator.com

    All such communications are examined and replies issued where appropriate as soon as possible. Remember that email is not secure. We recommend that you do not send sensitive information to us via unencrypted email.