PersonSearch helps customers locate public records so that they can make informed decisions about who they interact with.
As the growing company’s sales increased, chargebacks increased too. Fortunately, Midigator® was able to help.
- Decreased chargeback count by 86%
- Decreased chargeback ratio by 90%
The Problem
PersonSearch started as a small company with a few employees. For a while, one person wore all the hats — managing business operations, growth strategies, and chargeback management.
Over the past few years, the company has experienced significant growth. And with it, an increase in fraud-coded chargebacks. Because one person had to manage multiple aspects of the business, the issue quickly got out of hand — putting PersonSearch at risk of enrollment in a chargeback monitoring program.
The company knew they needed help from experts to ensure they solved the problem correctly. PersonSearch also needed a solution that could automatically scale with their growth so they wouldn’t have to manually adjust their strategy every time they experienced a surge in new customers.
The Solution
When searching for a solution, PersonSearch wanted to be able to automate most of the chargeback management process but still be able to customize the technology to fit their business needs. And that’s what led them to Midigator.
PersonSearch was able to create a multi-layer strategy using various tools at different stages of the dispute lifecycle to prevent as many chargebacks as possible. They can also easily adjust the solution as needed. For example, they decided to automatically refund any dispute under $7 to lower chargebacks and make the dispute process more efficient.
The extent of Midigator’s knowledge and their response time is unreal. If I’m doing something and need it verified, I get same-day responses within two hours.
– Fraud analyst, PersonSearch
The Results
Chargeback management was once confusing, time-consuming, and burdensome for PersonSearch. But after implementing a technology solution, the company has become skilled at recognizing and managing trends — allowing them to easily address new issues right when they happen.
Shortly after launching Midigator, PersonSearch had reduced their monthly chargeback count by 86%.
With the new technology in place, PersonSearch completely eliminated the risk of monitoring programs. The company decreased their chargeback ratio by 90% — from a high of 2.2% to a monthly average of 0.2%.
PersonSearch’s results continue to improve over time. Each month, the company has been able to prevent more chargebacks than the previous. On average, the company is able to stop 93% of disputes from becoming chargebacks.
Want to prevent chargebacks like PersonSearch?
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Our client wishes to share the company’s story anonymously.
