12.2 – Incorrect Transaction Code


Dispute Code

12.2

Category

Processing
Errors

Workflow

Collaboration

DESCRIPTION

Why did I receive this dispute?

You sent a transaction with an incorrect transaction code—you processed a sale when you should have processed a credit or you processed a credit when you should have processed a sale.


TIME LIMIT

How long can the issuer wait to file a dispute?

The dispute timeline can be based on one of two start dates. Either the dispute must be processed within 120 calendar days of:

  • the transaction processing date, or
  • the processing date for the credit refund

FIGHT

What compelling evidence is needed to respond?

  • If the transaction was processed correctly, provide documentation that proves the reason why you acted the way you did.
  • If you have already processed a refund for the transaction in question, provide documentation that proves you have credited the cardholder’s account.
  • If the cardholder no longer wishes to dispute the transaction, provide documentation that proves the issue has been resolved.

PREVENT

How can I avoid this dispute in the future?

  • Hold regular staff training sessions to ensure everyone on your team knows how to correctly process transactions, refunds, and adjustments.

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