11.1 - Card Recovery Bulletin
Why did I receive this dispute?
The transaction was above your floor limit, but you didn’t request authorization. Since the authorization process wasn’t used, you didn’t realize the account number was listed in the Card Recovery Bulletin and the transaction should have been terminated.
How long can the issuer wait to file a dispute?
The maximum amount of time that can pass between the transaction processing date and the dispute processing date is 75 calendar days.
What compelling evidence is needed to respond?
- If the transaction was processed on an EMV-compliant terminal, provide documentation that proves a PIN transaction was completed properly.
- If you are a car rental, cruise line, or lodging merchant and the transaction had multiple authorizations, provide documentation that proves the account number was not listed in the Card Recovery Bulletin on the check-in date for lodging, the rental date for a vehicle rental, or the embarkation date for a cruise line.
- If you have already processed a refund for the transaction in question, provide documentation that proves you have credited the cardholder’s account.
- If the cardholder no longer wishes to dispute the transaction, provide documentation that proves the issue has been resolved.
How can I avoid this dispute in the future?
- Always send an authorization request before processing a transaction if the amount is above your floor limit.
- Check the Card Recovery Bulletin if the transaction is below your floor limit.
- If you process transactions with multiple authorizations, make sure you fully understand Visa’s rules and regulations.