R13 – No Reply


Reason Code

R13

Category

Inquiry/Miscellaneous

DESCRIPTION

Why did I receive this chargeback?

American Express sent an inquiry to learn more about the transaction, but you didn’t reply within the specified time frame.


FIGHT

What compelling evidence is needed to respond?

Your chargeback response must include at least one of the following items:

  • If you did reply within the time limit, provide documentation that supports your claim.
  • If you have already processed a refund for the transaction in question, provide documentation that proves you have credited the cardholder’s account.

PREVENT

How can I avoid this chargeback in the future?

  • Maintain complete and accurate records for each transaction you process.
  • Make sure you can access this information quickly and easily.

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