Reason Code R03 – Insufficient Reply
Reason Code
R03
Category
Inquiry/Miscellaneous
DESCRIPTION
Why did I receive this chargeback?
American Express sent an inquiry to learn more about the transaction, but you didn’t provide enough information.
FIGHT
What compelling evidence is needed to respond?
If you have already processed a refund for the transaction in question, provide documentation that proves you have credited the cardholder’s account.
PREVENT
How can I avoid this chargeback in the future?
- Maintain complete and accurate records for each transaction you process.
- Make sure you can access this information quickly and easily.
