P22 – Non-Matching Card Number
Why did I receive this chargeback?
The card number in the submission does not match the card number used for the original transaction.
What compelling evidence is needed to respond?
Your chargeback response must include at least one of the following items:
- If the card number was correct, provide a copy of the card imprint or a copy of the charge record from the terminal that electronically read the card number.
- If you have already processed a refund for the transaction in question, provide documentation that proves you have credited the cardholder’s account.
How can I avoid this chargeback in the future?
- Use caution when entering handwritten transaction information.
- Always swipe or dip a card—only use fall-back options in emergency situations.