Reason Code P22 – Non-Matching Card Number

Your chargeback response must include at least one of the following items:

• If the card number was correct, provide a copy of the card imprint or a copy of the charge record from the terminal that electronically read the card number.
• If you have already processed a refund for the transaction in question, provide documentation that proves you have credited the cardholder’s account.

• Use caution when entering handwritten transaction information.
• Always swipe or dip a card—only use fall-back options in emergency situations.