P07 – Late Submission
Why did I receive this chargeback?
The transaction was not submitted within the required time frame.
What compelling evidence is needed to respond?
Your chargeback response must include at least one of the following items:
- If the transaction was processed on time, provide documentation that proves the charge is valid.
- If you have already processed a refund for the transaction in question, provide documentation that proves you have credited the cardholder’s account.
How can I avoid this chargeback in the future?
- Make sure you send completed transactions to your payment processor within the timeframe specified in your merchant agreement. A good practice is to submit transactions on the day of the sale or as soon as possible.