Reason Code P04 – Charge Processed As Credit

Your chargeback response must include at least one of the following items:

• If the transaction was valid, provide evidence that refutes the cardholder’s claim.
• If you have already processed a transaction to offset the credit, provide documentation for the new charge.

• Take care not to accidentally process transactions that should be voided or cancelled.
• Double check all transaction receipts before they are deposited.