P04 – Charge Processed As Credit
Why did I receive this chargeback?
You processed a refund, but the cardholder claims it should have been a transaction.
What compelling evidence is needed to respond?
Your chargeback response must include at least one of the following items:
- If the transaction was valid, provide evidence that refutes the cardholder’s claim.
- If you have already processed a transaction to offset the credit, provide documentation for the new charge.
How can I avoid this chargeback in the future?
- Take care not to accidentally process transactions that should be voided or cancelled.
- Double check all transaction receipts before they are deposited.