M01 – Chargeback Authorization


Reason Code

M01

Category

Inquiry/Miscellaneous

DESCRIPTION

Why did I receive this chargeback?

American Express sent an inquiry to learn more about the transaction, and you responded by authorizing American Express to proceed with a chargeback.


FIGHT

What compelling evidence is needed to respond?

If you have already processed a refund for the transaction in question, provide documentation that proves you have credited the cardholder’s account.


PREVENT

How can I avoid this chargeback in the future?

  • Maintain complete and accurate records for each transaction you process.
  • Make sure you can access this information quickly and easily.

Search
Generic filters

Reason Codes by Brand

Ready to Start Preventing
& Fighting
Chargebacks?

analytics-imac

Set up your
demo experience.

analytics-imac@2x analytics-imac

Sign up for
news & updates.

Top