C18 – “No Show” or CARDeposit Cancelled


Reason Code

C18

Category

Cardmember Disputes

DESCRIPTION

Why did I receive this chargeback?

The cardholder claims to have cancelled a lodging reservation but didn’t receive a refund. Or, a credit for a CARDeposit charge was not received by the cardholder.


FIGHT

What compelling evidence is needed to respond?

Your chargeback response must include at least one of the following items:

  • If the “no show” or CARDeposit charge was valid, provide documentation that refutes the cardholder’s claim.
  • If you have already processed a refund for the transaction in question, provide documentation that proves you have credited the cardholder’s account.

PREVENT

How can I avoid this chargeback in the future?

  • Fulfill all qualified cancellation requests promptly.
  • Clearly explain your cancellation and no-show policy, and have the cardholder agree to the terms before finalizing the reservation.
  • Train your staff so the guest won’t accidentally be charged a no-show fee if the accommodations were used or you offered alternate accommodations.

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