• Sales

Sales Engineer

As a Sales Engineer, you will play the lead role in evaluating the technical fit of our products to prospective clients through the sales process. You will become a Midigator product expert and will have a deep technical understanding of our products. The ideal candidate will have a knack for solving complex problems, and combine technical knowledge with exceptional presentation skills to provide both internal and external advice. You will support our customers through the sales cycle, assisting with pre-sales technical knowledge and presentations. You understand our prospects’ product requirements and help them validate those requirements against our product, identifying any technical risks and providing mitigation strategies when needed.

Duties and Responsibilities:
  • Become a subject matter expert of Midigator APIs and our third party integrations that are used to deliver automated solutions to our customers.
  • Develop positive working relationships with clients, sales, client success, operations, and product teams as a trusted advisor.
  • Stay in constant contact via phone, email, and/or messaging chats with newly signed customers in order to successfully complete their integration.
  • Perform client and prospect demonstrations (both virtual and in-person).
  • Proactively guide customers through their product options and prescribe solutions based on their needs.
  • Create and maintain detailed documentation on every integration from an on-boarding and functionality perspective.
  • Triage and document known issues, and necessary maintenance on existing integrations.
  • Assist with technical sections for RFP/RFI and vendor assessments for new and existing clients.
  • Be the go-to technical person for the customer throughout onboarding.
  • Proactively identify opportunities for improvements that will keep Midigator ahead of the competition. Maintain thorough documentation of all issues, client interactions and incident reports.
  • Participate in security reviews and technical discussions with the client’s IT and security teams and address any security or product-related concerns.
  • Share sales and product insights and feedback with the product management team to facilitate new features and updates.
  • Identify any custom technical requirements and coordinate as necessary with the product team.
  • Train Sales, Operations and Client Success on new supported systems.
  • Minimum 5 years of sales/business development experience. A plus if it’s in Software, Internet, SaaS or other related technology service environment
  • Track record of over-achieving quota
  • Hands-on experience with multiple sales techniques
  • Proficient with web presentation tools
  • Experience working with CRM’s is a plus
  • Strong understanding of sales performance metrics
  • Ability to multi-task, prioritize, and manage time effectively
  • Must be willing to travel occasionally

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