• Operations

Resolution Specialist

The Resolution Specialist (RS) is part of the QA, Data, & Retrievals Team in Client Operations. The RS is responsible for providing QA reports for all merchant accounts, and ensuring disputes are processed in the Midigator platform.

Duties & Responsibilities:

  • Provide QA reports for all merchant accounts for each designated Client Success Manager
  • Identify, and analyze, unmatched chargeback disputes to determine the appropriate correction
  • Understand each chargeback processor portal, and individual account requirements
  • Understand each individual CRM (Customer Relationship Management system) and how to locate and accurately identify orders
  • Provide unmatched reports, and details, to CSM for each account
  • Identify Matching needs and proactively jump into accounts independently
  • Analyze and prepare other reports as needed

Skills and Abilities:

  • Must have proficient computer experience and knowledge of Microsoft Office
  • Excellent communication, team collaboration, and organizational skills
  • Ability to maintain a high activity level on a daily basis, in order to meet objectives.
  • Detail oriented, with the ability to identify top priority items
  • Ability to thrive in a high stress environment with a focus on excellent quality.
  • Enthusiastic and motivated individual with a serious work ethic.

Requirements:

  • High School Diploma
  • Proficient in Microsoft Office & Google Suite (Docs, Sheets)
  • Experience and knowledge of merchant billing and credit card transactions is a plus
  • Detail oriented with excellent verbal, written, interpersonal, and presentation skills.
  • Strong analytical and critical thinking skills

Hourly rate: Starting at $14.00

Perks & Benefits:

  • Remote/flexible workspace
  • Collaborative work culture
  • Medical/dental/vision insurance
  • Employer-paid life insurance
  • Equity after one year of employment
  • 401(k)
  • Unlimited PTO

Midigator is committed to building a diverse and inclusive workforce and is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

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