• Operations

Disputes Processing Representative

Join Midigator’s collaborative team! As e-commerce and online sales increase, so do chargebacks. Midigator’s platform helps fight chargebacks to allow merchants to prevent fraud and continue running their business. Midigator’s technology features customized automation and relevant, real-time analytics. By revealing what is happening and why it is happening, Midigator empowers data-driven decisions.

The Disputes Processing Rep is part of the Disputes Processing Team in Client Operations. The Disputes Processing Rep reports to the Disputes Processing Lead, and is responsible for processing chargeback responses in a timely manner.

Responsibilities

  • Use critical thinking to determine if we will fight the chargeback
  • Verify the representment document is complete and correct for each chargeback
  • Make any necessary edits to the chargeback representment document
  • Take the necessary steps in the Midigator app to process each chargeback representment based on processor guidelines, ensuring successful delivery of documents to the correct processor/endpoint
  • Audit each client’s account for all disputed chargebacks, ensuring documents were accurate and complete, and were delivered successfully to the correct processor/endpoint
  • Be an effective and proactive communicator
  • Maintain various spreadsheets
  • Other data entry tasks as needed

Qualifications

  • High School Diploma
  • Data entry experience
  • Must have proficient computer experience and knowledge with Google Suite (Gmail, Docs, Sheets) and Microsoft Excel (filtering, basic formulas, finding duplicates)
  • Excellent communication, customer service, and organizational skills
  • Ability to maintain a high activity level on a daily basis in order to meet objectives
  • Detail oriented with the ability to identify top priority items
  • Ability to thrive in an independent or self-contained environment with a focus on productivity
  • Ability to understand the technical issues involved in processing chargebacks
  • Enthusiastic and motivated individual with a serious work ethic
  • Strong analytical and critical thinking skills

Nice to haves:

  • Experience and knowledge of chargeback process
  • Perks & Benefits:
  • Remote/flexible workspace
  • Collaborative work culture
  • Medical/dental/vision insurance
  • Employer-paid life insurance
  • Equity after one year of employment
  • 401(k)
  • Unlimited PTO

Midigator is committed to building a diverse and inclusive workforce and is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

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