• Operations

Data Intake Specialist

The Data Intake Specialist (DIS) is part of the Data Uploads Team in Client Operations. The DIS is responsible for accessing chargeback data in payment processor portals, using logical reasoning to determine how to treat the data, and uploading data into the Midigator platform.

Duties and Responsibilities

Responsibilities include, but are not limited to:

  • Access and interpret chargeback reports from various portals for all merchant accounts
  • Upload chargeback data into the Midigator platform
  • Maintain spreadsheets
  • Communicate with coworkers on the data intake team and on other teams regarding portal credential updates and requests for information
Skills and Attitudes
  • Must have proficient computer experience and knowledge in Microsoft Office/Libre Office
  • Ability to maintain a high activity level on a daily basis and handle multiple priorities
  • Excellent communication and organizational skills
  • Ability to maintain a high activity level on a daily basis in order to meet objectives
  • Detail-oriented with the ability to identify top priority items
  • Enthusiastic and motivated individual with a serious work ethic
  • Ability to understand the technical issues involved both in upload and processing of chargebacks
  • Strong analytical and critical thinking skills
Requirements
  • High School Diploma; Bachelor’s Degree or equivalent preferred
  • Data entry experience required
  • Must be fluent in English
  • Must have provable experience in Google Sheets/Docs, Microsoft Excel, and/or LibreOffice Calc
  • Experience and knowledge of the chargeback process is a plus
  • Detail-oriented with excellent verbal, written, interpersonal and presentation skills
Perks & Benefits
  • Remote/flexible workspace
  • Collaborative work culture
  • Medical/dental/vision insurance
  • Employer-paid life insurance
  • Equity after one year of employment
  • 401(k)
  • Unlimited PTO

Midigator is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

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